Workflows and Data Elements for Your Direct-to-Consumer Health Portal

Here's a breakdown of workflows and data elements to consider for your D2C health portal, focusing on user experience:

TRICKY STUFF:

Medical history?

Allergies?

Payments?

Accessibility: Compliance with accessibility standards (WCAG) for users with disabilities.

MASTER FILES

Service Catalogue

• Workflow: Browse available healthcare services (labs, vaccines, imaging).
• Data Elements: Service descriptions, requirements/preparation, costs, benefits, risks.

ONBOARDING User Registration and Authentication

User Onboarding:

• Workflow:
  • User creates a secure account with login credentials.
  • User completes a short health profile (age, weight, allergies, medications).
  • Workflow: Secure sign-up and login process with multi-factor authentication [future].
  • Workflow: Ability for users to create and edit their profiles.
• Data Elements:
  • Login credentials (email, password)
  • Basic demographics (name, date of birth, address)
  • Data Elements: Email, password, phone number, authentication tokens.
  • Health profile questions (pre-populated answer choices for efficiency)
  • Data Elements: Personal information (name, DOB, gender), contact details, medical history, allergies, insurance information.

LAB/RAD - ORDERS

Requesting Labs & Vaccines:

• Workflow:
  • User selects the desired lab test or vaccine from a clear, categorized list.
  • User reviews information about the test/vaccine, including purpose and preparation steps.
  • User selects a preferred testing location (if applicable) or indicates home delivery for vaccines.
  • User securely submits payment information. [future]
  • User receives confirmation and instructions (testing prep, appointment details, etc.).
• Data Elements:
  • Service e.g. Lab test/vaccine selection with clear descriptions
  • Testing location selection [future - integrated map for easy visualization]
  • Secure payment gateway [future]
  • Order confirmation with clear instructions

Imaging Requests:

• Workflow:
  • Similar to labs/vaccines, with selection of imaging type (X-ray, MRI, etc.).
  • User uploads doctor's referral (optional, depending on regulations). [future]
  • User selects a preferred imaging center or indicates home delivery if available.
• Data Elements:
  • Imaging type selection with descriptions
  • Secure file upload for referral
  • Imaging center selection [future - integrated map]
  • Order confirmation with center details